Came tis patient tis aftnn.
W/o her appt card.
Time checked.
1.30pm.

Gd aftnn. Can we hef ur appt card pls?
I didnt bring it along wit me. My son's name is ****.
Ok. N ur son is havin n appt wit?
Wit d ST (Speech Therapist) at 1.30.

Name wasnt listed in 2dae's patient waiting list.
Checked d SAP system.
Not either.

According 2 our system n our name list, we do not hef **** listed down.
How is det possible? Sum1 kol me 2 wks back (DAMN IT! We dun kol ppl 14daez b4hand 2 remind dem of their appt) remindin me of my appt on d 18th at 1.30pm.
Det cudnt b possible. Do u hef ani idea hu cud det b, hu gave u a kol?
I DUNNO!!!

Ok. Changes got 2b made.
Either we request her 2 go hm.
Or change ader patients' timeslot 2 fit tis **** in.
N det wil cos us LOTS of trouble.

So tis is wat we did.
We tried 2 slot her in in2 d 2.30 slot.
N TRY 2 shift d rest of d later patients.
In ader werds, a DELAY of 1hr all bcos of her DEMANDIN her son 2b fitted in2 d 2.30 slot.
But LADY LUCK wasnt on our side.
None of our later patients can make it at a later time.
So how?
Our supervisor gave her a kol.

Wen supervisor kol, Mummy was out of clinic wit **** 2 grab a bite sumwhr while waitin 4 turn.
She STORMED rite in2 clinic wit **** n husband n DEMAND (AGN!) 2 tok 2 supervisor wit us in their presence.
Oh btw, supervisor wasnt in clinic. D conversation betwn patient n supervisor took plc on d fone.
Supervisor xplained.
Xplanation rejected.
Mummy banged evri single ting on recep counter.
Daddy raised his voice at supervisor.
Mummy treatened 2 write a complain letter wit 2 colleagues name included.
Daddy demanded higher authorities contacts 2 lodge a HUGE complain.

N here's d bes part.
Pregnant Mummy said tis.
2 ****;
Lets go! Tis is not d plc 4 u 2 play!
A plc whrby dey hef such FUCKING svc!
FUCKING UNPROFESSIONAL SVC!

At d entrance of d clinic;
FUCKING PLC WIT FUCKIN UNPROFESSIONAL SVC!
LOUSY SVC!
FUCKING PPL!
I WIL NEVA STEP IN2 TIS FUCKING PLC AGN!

Thr u go peepz.
A pregnant mum.
Sayin such tings.
In a clinic full of kids.
In front of her own kid 2.

So huz bein unprofessional here?
We?
OR
Her?

Cos however angri a person is,
he/she shd b civilised.
Agree?
So b a gd mum in d future.
In d presence of ur unborn.
S well s ur present 1s.

*2 err is human*
manana | 10:24 PM